Shopping

What Shipping Methods Are Available?

We ship using JNE courier service for domestic shipping from Surabaya. The cost of shipping will depend on which city the package will be shipped to.

Do You Ship Internationally?

We do ship internationally. However, for international shipping, orders are currently handled manually. Please contact us for more information via line: bobababe, WA: +6281252426642, or email at bobababe.queries@gmail.com

How Long Will It Take To Get My Package?

Under normal circumstances, for domestic shipping, your package should arrived within 2-5 days after confirmation of payment.

Payment

What Payment Methods Are Accepted?

We currently only accept payment via Bank Transfer to the following account:

Bank Central Asia (BCA)
Branch: Diponegoro, Surabaya, Indonesia
Account Number: 258-2060-330
a/n Ir. Ellyana Djaja

The payment should be made within 1 x 24 hours after your order.

Is Buying On-Line Safe?

Yes, it is. We are working hard to ensure your safety and satisfaction. However, should you have any concern, troubles with your order, or any other questions, please contact our customer service via line: bobababe, WA:+6281252426642, or email at bobababe.queries@gmail.com

Orders & Returns

How do I place an Order?

You can log in to your account first or immediately browse our collection by selecting “Shop” section on the top of the home page. You can also find an item based on the product type by clicking on the category. Click on the photo or the name of your selected product to take you to the product page.

On the product page, you may select size and color or other relevant attributes. Additional information regarding the size and material can be found on the product page as well. Once you have selected the size, color and the number of items you wish to buy, click “Add to Cart”

After that, you can continue to browse more items, view your cart or click ‘checkout’ if you’re done and it will bring you to the checkout page. Please fill up all the necessary information to place your order or login if you already have an account. Once you are done, click ‘Place Order’.

After you have placed your order, please make the payment within 1×24 hours to avoid order cancellation. Payment confirmation will be sent via email you have provided. The item(s) will be sent to you via JNE Regular service in 1-2 days after payment confirmation. Should you have any queries about your order, please contact our customer service either via line: bobababe, WA:+6281252426642, or email at bobababe.queries@gmail.com

How Can I Cancel Or Change My Order?

To cancel your order, you can go to the ‘My Cart’ option and cancel the items you do not wish to buy. However, this can only be done before you checked out from your cart.

Can I order Sold Out items?

Reproduction of sold out items is possible on special request. Please contact us via line: bobababe, WA:+6281252426642, or email at bobababe.queries@gmail.com for further information.

Do I need an account to place an order?

No, you can place your order as guest, and you can choose to make or not to make an account on the check out page.

How Do I Track My Order?

You can log in to your account and click ‘Order Tracking’ at the bottom of the page or simply contact us via line: bobababe, WA:+6281252426642, or email at bobababe.queries@gmail.com

How Can I Return a Product?

We can only accept return for exchange under these following conditions:

–       The product that you received have a manufacturing fault

–       The product remained unworn and unwashed with its original hang tag and label

–       The product does not fall under ‘SALE’ category

–       The request for return should be submitted within 7 working days after the shipment is received.

 

We can only exchange while the stock last. If by the time you requested the exchange the product has sold out, you may exchange it with another product. For further information, please contact us via line: bobababe, WA:+6281252426642, or email at bobababe.queries@gmail.com.

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